Here are all our site’s legal pages:

 

Our Refund Policy

No refunds. CG Elves is a boutique marketplace. We create the highest possible quality products. We also have other vendors selling their products in our marketplace; each vendor is pre-screened, hand-picked and only allowed to sell if quality is up to our standards. ALL our course and workshop vendors are top leading experts in their specific field.

Since nature of our products is digital downloads and/or digital delivery products, unless you have mistakenly ordered same item twice, no refunds will be issued.

The digital goods you purchase on this site from us are non-refundable.
You may however request a new download link, if you could not, for some reason, download the goods within the normal permitted time-frame and or the allotted number of download attempts was used without ability to successfully download your purchased item/s.
You may purchase an extended download license, to make sure you can request repeat downloads in future, should your laptop or tablet break, get stolen or other and all downloads thus gone.

 

Policy regarding Redeemables; Shop Credit, Gift Vouchers and Coupons:

If you’ve purchased shop credit or someone has gifted you with shop credit and/or gift voucher/s you need to redeem them for products in our marketplace. Normal redemption occurs during the checkout process, when you have the option to apply whatever credit available to you in the form of shop credit, gift voucher and/or a coupon or even a few coupons to your purchase.

Some gift vouchers, shop credit and coupons may have an expiry date, thus a limited time available to be redeemed.

We do not provide refunds, cash rebate or re-issue expired coupons for any expired and unused shop credit, gift vouchers and/or coupons.

It is up to you to redeem available credit by purchasing something.

Depending upon what you are purchasing, some coupons might be available for redemption or they might not.
During checkout you will see all available coupons and redeemable credit and gift vouchers for the content of the cart. You may select all possible applicable coupons and credit options or just some you wish to use during current checkout.
You can always check up on status of your available credit and coupons by visiting your ‘My Account’ page!

Thank you for being our customer!